Where is the theater located?
The building that houses the theater is located approximately one block north of the square in Hagerstown. The theater entrance, as well as ample parking, is situated in the rear of the building. Directions.
What time should I arrive at the theater?
You should arrive between 6:00 & 6:15 PM for evening performances. That will give you ample time to enjoy your meal. The show follows immediately after dinner. For matinees, arrival time is between 1:00 & 1:15 PM. We invite our guests to dinner in the order in which they arrived.
Where do I pick up my tickets?
There is no need for a paper ticket. When you call to purchase tickets full payment is required. When you arrive, give your last name to the host and they will seat you. Before the show begins, your server will deliver your beverage check and you pay that bill at intermission. Please remember that your actor/server works primarily for gratuities and that your tip should be based on a percentage of the full cost of your evening/afternoon (tickets plus beverages).
How should I dress?
Our dress code is not formal. Business casual is appropriate. We
strongly discourage jeans, tee-shirts, sneakers and shorts. And, gentlemen must remove their hats.
Do you allow children?
We believe it is a wonderful thing to introduce children to the world of live theater! However, we have found that age 5 is a minimum age. Younger than that and they may get restless, making your evening less enjoyable than we’d like.
What if the show is canceled due to weather?
When cancellations due to weather or other unforeseen circumstances occur, we will attempt to contact everyone who holds a ticket to that performance. While we will always make the effort to err on the side of caution when cancelling, our performers and staff travel to The Playhouse from throughout the Tri-State Region. Therefore, if the show is held and you choose not to attend, there are no cancellations, refunds or exchanges.
How soon should I call for tickets?
Please call as soon as you know when you would like to come. Our shows run for about 6 weeks and can sell out very quickly!
Which seats are better?
Everyone has an opinion about where the best seats are in the theater. Be assured, the venue is an intimate one and that wherever you are seated, you will enjoy the show!
What is a Season Ticket?
A Season Ticket allows you to purchase admission to each of the shows in the coming season at discounted rates. the earlier they are purchased, the greater the discount. Season Tickets are on sale during the final three productions of a current season.
What if I want to cancel my tickets? Season Ticket holders may cancel up to 48 hours in advance of their scheduled performance. Season Ticket holders that cancel after that time will have their “tickets punched” as if they had attended and will not be able to reschedule for that show. For Single Admission Tickets there are no cancellations, refunds or exchanges.